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  2. FAQ
  3. General FAQ

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General FAQ

  • I don't have access to the PC I need to move the license from, what can I do?
  • What are the recommended system requirements for the ICC Solutions tools?
  • Analysis within the card log of 00A404000E32=- is failing. Why?
  • How can I reset or change my password for the ICC Solutions website?
  • I am getting an error message saying that there is "no PC/SC smart card devices attached", but it is showing up on Device Manager.
  • My card is broken. How do I get a replacement?
  • How to upload a log to Helpdesk via TMat
  • Data Sheet - G&D Cards
  • TMat API Software
  • Customer Software List
  • When I swipe the mag stripe of an ICC card it keeps failing
  • How does the Dongle (USB) work?
  • I need the drivers for the Sentinel USB License Key?
  • How do I order new cards?
  • When I place a card on the card reader, the PC appears to be trying to install a driver. What is it?
  • Where can I find the drivers for my card reader?
  • What’s the life-cycle of the ICC Solutions branded cards?
  • Is Windows XP still supported by ICC?
  • When I try to activate my ICCSim tool I just keep getting the activation screen returned to me.
  • How do I move my licence from one PC to another?

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